Customer Care Representative

3 days ago

Jalandhar Punjab, India Deep Sales Full time

**Overview**:Spiffers Sneakers, a renowned shoe brand based in Jalandhar, Punjab, India, is seeking a Customer Support Representative to provide exceptional service to our valued customers. This role is at the forefront of our brand's customer experience, and we are looking for a dedicated individual with strong communication skills and a passion for assisting customers. If you are customer-oriented and enthusiastic about helping people find the perfect footwear, we invite you to join our team.

**Responsibilities**:
Provide accurate information about Spiffers Sneakers' product offerings, pricing, and promotions.
Assist customers in selecting the right shoes based on their preferences and needs.

**Order Management**:Process and manage customer orders, including order placement, tracking, and order status updates.
Resolve order-related issues, such as order changes, cancellations, and returns.
Collaborate with other departments to ensure on-time order fulfillment.

**Issue Resolution**:Address and resolve customer concerns, including product inquiries, complaints, and warranty issues.
Investigate and troubleshoot customer problems to achieve a satisfactory resolution.
Escalate complex issues to the appropriate team members or management, as needed.

**Product Knowledge**:Maintain a deep understanding of Spiffers Sneakers' product range, features, and benefits.
Stay up-to-date with new product releases and product-related information.
Educate customers on product care and maintenance.

**Quality Feedback**:Collect and relay customer feedback to the product development and management teams.
Identify trends in customer inquiries and work with the company to improve customer support processes.

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)

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