Customer Experience Associate

10 hours ago

Mumbai, India Drip Capital Full time

**Role - Associate - Customer Experience**

**About Drip Capital**

***Drip Capital is a high-growth FinTech focused on the $5 Trillion global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted toward SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on technology, our vision is to eliminate the hassle of paperwork and bureaucracy and create a seamless borrowing experience for customers worldwide. Drip’s corporate headquarters are in Palo Alto, California. It also has offices in Mumbai, India, and Mexico City, Mexico.

Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator.

**Job Title: Customer Experience Associate**

***Role Summary**:An integral part of Drip’s finance business is to engage with existing customers daily on various Trade Finance requirements. The customer experience associate is responsible to co
- ordinate with customers as well as internal cross functional teams to deliver accurate and clear communication to our exporters.

**Daily-Tasks**:

- Track all invoices submitted to
- Ensure smooth funding of every invoice from end-to-end stage
- Co-ordinate with account managers, operations, risk, and customers to help solve any queries
- Provide continuous feedback to internal stakeholders on process improvement and optimization
- Support day to day operations on prospective customers as well as existing
- Maintain prompt and clear information transfer with internal

**Expectations**:

- Ability to work in a demanding customer and fast paced start-up environment
- Exceptional verbal and written communication
- Ability to learn quickly and deliver with accuracy in short timelines
- Initiative in helping management optimize processes and systems with consumer

**Requirements: Education/ Work experience**:

- Qualifications: Bachelor’s degree
- Experience: 4+ years of experience in customer support/ customer facing roles
- Preferred Industry - Banking, BFSI, Financial Institutions
- **Work Timings - 12 PM to 9 PM**

**Job Location: Mumbai (Andheri - East)

  • Associate - Customer Experience

    4 weeks ago

    Mumbai, India The Souled Store Full time

    About Us: The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Associate - Customer Experience

    4 weeks ago

    Mumbai, India The Souled Store Full time

    About Us: The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Associate - Customer Experience

    4 weeks ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Associate - Customer Experience

    4 weeks ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Associate - Customer Experience

    3 days ago

    mumbai, India The Souled Store Full time

    About Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Associate - Customer Experience

    4 days ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Customer Executive

    6 days ago

    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Associate - Customer Experience

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra The Souled Store Full time

    About Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Customer Experience Associate

    1 week ago

    Mumbai, Maharashtra, India Blenheim Chalcot Full time

    **Customer Experience Associate** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...

  • Customer Experience

    2 weeks ago

    Mumbai, Maharashtra, India Saphed Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Customer Experience & Operations AssociateLocation: MumbaiType: Full-time (On-site)About the roleWe are looking for a proactive and warm Customer Experience & Operations Associate who will be the bridge between our customers and our internal teams. This role is for someone who enjoys talking to people, solving problems in real time, and taking full ownership...