Customer Experience Associate

3 days ago

Mumbai, India Drip Capital Full time

**Role - Associate - Customer Experience**

**About Drip Capital**

***Drip Capital is a high-growth FinTech focused on the $5 Trillion global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted toward SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on technology, our vision is to eliminate the hassle of paperwork and bureaucracy and create a seamless borrowing experience for customers worldwide. Drip’s corporate headquarters are in Palo Alto, California. It also has offices in Mumbai, India, and Mexico City, Mexico.

Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator.

**Job Title: Customer Experience Associate**

***Role Summary**:An integral part of Drip’s finance business is to engage with existing customers daily on various Trade Finance requirements. The customer experience associate is responsible to co
- ordinate with customers as well as internal cross functional teams to deliver accurate and clear communication to our exporters.

**Daily-Tasks**:

- Track all invoices submitted to
- Ensure smooth funding of every invoice from end-to-end stage
- Co-ordinate with account managers, operations, risk, and customers to help solve any queries
- Provide continuous feedback to internal stakeholders on process improvement and optimization
- Support day to day operations on prospective customers as well as existing
- Maintain prompt and clear information transfer with internal

**Expectations**:

- Ability to work in a demanding customer and fast paced start-up environment
- Exceptional verbal and written communication
- Ability to learn quickly and deliver with accuracy in short timelines
- Initiative in helping management optimize processes and systems with consumer

**Requirements: Education/ Work experience**:

- Qualifications: Bachelor’s degree
- Experience: 4+ years of experience in customer support/ customer facing roles
- Preferred Industry - Banking, BFSI, Financial Institutions
- **Work Timings - 12 PM to 9 PM**

**Job Location: Mumbai (Andheri - East)

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