Associate - Customer Experience
4 days ago
About Us: The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies, TV shows, and cartoons, as we continue to lead the latest youth fashion and lifestyle trends. Expanding beyond apparel, we are growing across categories such as action figures, backpacks, collectibles, footwear, and kidswear. While primarily an online brand, we have successfully ventured into offline retail with 40 stores across India and ambitious plans for further expansion. At The Souled Store, we believe in loving what you do, working smart, and taking ownership. We have built a strong, dynamic team of like-minded individuals who think like leaders and drive growth aggressively. If you resonate with our vision and want to be part of an evolving brand, we would love to have you on board. Position Summary: For a young, growing organization like ours, an Associate in the Customer Experience Team, plays an important role. The associate is the first point of contact with the customer. The associate must be able to assist our customers in a swift, professional and efficient manner in line with the set company guidelines. Responsibilities: ● Resolve customer queries via inbound/outbound phone calls, emails and social media channels. ● Could also be a part of the research callouts subunit within the team. ● Meet the predetermined daily, weekly and monthly targets. ● Identifying customer requirements/needs. ● Processing and loggings emails, calls and Social Media queries on the CRM system. ● Co-ordinating with various departments to resolve customer queries as and when required. ● Providing outstanding customer service. ● Updating customer information as required. ● Maintaining confidentiality of information. ● Performing other duties as designated as and when the need arises. ● Align individual goals with the goals of the organisation. Requirements: ● Minimum 1 year experience in the customer service industry. ● Ability to work long hours/additional hours as and when required ● Ability to think on one’s feet quickly. ● Ability to think on one’s feet and possess an overall calm attitude, be good at conflict resolution skills and get the tasks assigned done even on days where we experience high work volumes ● Ability to work in a fast-paced environment, team environment and meet targets under tight timeframes ● Must be comfortable working in rotational shifts and on public holidays. Note : Our hiring team will review your application and should we find your background to be a fit for this role, we will be in touch . If you don't get a response from our team within seven days, please know that your profile may not be a match for our current requirements. However, we appreciate your interest and encourage you to explore future opportunities with us :)
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Customer Experience Associate
1 week ago
Mumbai, India Drip Capital Full time**Role - Associate - Customer Experience** **About Drip Capital** ***Drip Capital is a high-growth FinTech focused on the $5 Trillion global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted toward SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on...
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Associate - Customer Experience
5 days ago
Mumbai, India The Souled Store Full timeAbout Us: The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Associate - Customer Experience
5 days ago
mumbai, India The Souled Store Full timeAbout Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Associate - Customer Experience
5 days ago
Mumbai, India The Souled Store Full timeAbout Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Associate - Customer Experience
5 days ago
Mumbai, India The Souled Store Full timeAbout Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Associate - Customer Experience
5 days ago
Mumbai, India The Souled Store Full timeAbout Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Associate - Customer Experience
4 days ago
Mumbai, Maharashtra, India, Maharashtra The Souled Store Full timeAbout Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...
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Quality Assurance Associate, Customer Experience
2 weeks ago
Mumbai, India Global Industrial Full time**Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...
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Mumbai, India Mentorus Human Resources Full timethe main responsibility of a customer care associate is to provide exceptional customer service and support to clients. this includes resolving customer inquiries, complaints, and issues in a timely and professional manner. key skills for a customer care associate include:1. communication: excellent verbal and written communication skills are essential for...
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Customer Experience Associate
10 hours ago
Mumbai, India NxtWave Full timeNxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs. By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners...
