Instructional Designer

Shift: First Shift

Contiem Private Ltd. is a wholly owned subsidiary of US-based Contiem, Inc. and an ISO 270001 certified company. Not only does Contiem have a world-class Component Content Management System (CCMS) platform - RSuite® - we help companies create the exceptional content - technical documentation, eLearning, online help, visualizations, training materials - required to compete at the highest level.

Contiem has been the trusted content partner for organizations such as American Express, the U.S. Federal Government, The Home Depot, UnitedHealthcare, Cisco Systems, Eaton, eBay, The Boeing Company, and many more. We are driven to be the best in our industry, continually challenging the status quo and ourselves; we are uniquely focused on providing effective content solutions designed to help our clients achieve their business objectives.

**Position Summary**:
**Essential Duties & Responsibilities**:
Professional Services projects are across industry verticals like Publishing, Consumer Products, Healthcare, Technology, and Financial Services. RSuite clients are provided with instructional product videos to help onboard their teams and rapidly achieve their publishing objectives. The key expectations for projects are:

- Understand client problem statements, define learning objectives, and recommend training strategies to achieve learning outcomes.
- Conduct different types of needs assessment (audience/role analysis, task analysis, gap analysis, and content analysis) identify gaps in performance, and determine training needs.
- Plan and create appropriate content outlines, course content, interactive exercises, assessments, and job aids to achieve learning outcomes.
- Implement ID frameworks like the ADDIE process and execute ID pedagogy, ID principles, and ID tools.
- Design and develop instructor-led training (ILT), online training (WBT and VILT), blended training, or micro-learning as determined from the needs assessment and content analysis. Independently develop L1 and L2 training courses.
- Act as a key member of the team, along with Project Managers, Subject Matter Experts, and others, in determining the needs of the course, the overall instructional flow of a program, and the appropriate delivery method. Interact with other project teams to ensure consistency of deliverables.
- Provide status reports and participate actively in client meetings.
- Achieve customer delight through experience, soft skills, and solution definition.

**Pre-Sales Support**
- Support marketing and sales initiatives and requests to achieve successful learning solutions.
- Assist the sales team to understand potential client requirements and provide effort estimates.
- Exhibit training expertise by creating case-study-quality artifacts.

**Capability Building**
- Assist the management team in defining the capability requirements to expand the training team.
- Leverage your experience to enhance team capabilities by actively participating in quality reviews and recommending improvements for compliance with best practices, guidelines, processes, and standards.

**Experience and Skills**:

- Indian citizenship and passport; able to travel to any country.
- Bachelor’s degree.
- 5+ years of relevant experience in Instructional Design and Courseware Development projects.
- Experience with creating instructional content, storyboards, and engaging training content.
- Proficiency in courseware development tools like Articulate Studio, Storyline, Adobe Captivate, and Lectora.
- Excellent written and verbal English language skills.
- Proficiency with Microsoft Office.
- Proficiency with Basic digital image editing.
- Ability to work in a team-based environment and as an individual contributor or specialist.
- Experience working with global clients.

**Preferred Skills & Qualifications**:

- Certification or degree in Instructional Education, Training/Curriculum Development, or a related field (or equivalent experience).
- Flexibility to adapt to new ideas, changes, and feedback.
- Ability to conceptualize content visually by collaborating with graphic designers and technical team members.
- Exhibiting an exceptional eye for detail to create the final product within specified timelines.
- Demonstrated experience in committing to and meeting external customer expectations.

**Reporting**:
This position reports to the Sr. Manager - Global Products and Services

**Work Hours**:
This is a full-time, on-site position with hours of operations from Monday to Friday, between 09:00am to 06.00pm.

**Work Location**:
**Contiem Private Limited**
Purva Primus, 9th Floor,
No 236, Okhiyampettai, Old Mahabalipuram Road,
Thoraipakkam
Chennai, India 600097
- Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice._
**Job Benefits**:

- 5-day wor