Customer Service Executive Okhla, Phase-1

2 days ago

Okhla Delhi Delhi, India TPEG International LLC Full time

**Job Title**: Customer Service Executive

**Department**: Operations / Customer Service
**Location**: Okhla, Phase-1, Delhi
**Reports to**: Customer Service Manager

**Job Type**: Full-time

**Job Summary**:
The Customer Service Executive will be responsible for ensuring efficient and professional handling of customer inquiries, orders, documentation, and coordination with internal departments and external stakeholders involved in international trade operations. This role is key in delivering excellent service to clients while supporting smooth import and export processes.

**Key Responsibilities**:

- **Customer Support**:

- Handle customer inquiries related to shipments, documentation, pricing, lead times, and order status.
- Resolve issues and complaints professionally and promptly.
- Maintain strong relationships with existing clients and communicate proactively.
- **Order Management**:

- Process sales orders, purchase orders, and shipment requests.
- Coordinate with logistics, warehouse, and shipping agents to ensure timely deliveries.
- Track and follow up on shipments and update customers accordingly.
- **Documentation Handling**:

- Prepare and verify shipping documents (Invoice, Packing List, Bill of Lading, Certificate of Origin, etc.).
- Ensure compliance with international trade regulations and documentation standards.
- Liaise with freight forwarders, customs brokers, and regulatory authorities as needed.
- **Coordination & Communication**:

- Liaise between internal departments (Sales, Logistics, Finance) and external partners (suppliers, carriers, agents).
- Coordinate with overseas suppliers or buyers to meet delivery and quality expectations.
- **Record Keeping & Reporting**:

- Maintain accurate records of customer interactions and transactions.
- Generate periodic reports on order status, delays, and customer feedback.
- Assist in audits and internal process reviews.

**Key Requirements**:

- **Experience**: Minimum 2 years in a customer service role, preferably in import/export or logistics.
- Strong communication (verbal & written) and interpersonal skills.
- Proficient in MS Office (Excel, Word, Outlook); knowledge of ERP systems is a plus.
- Problem-solving attitude and attention to detail.
- Ability to handle multiple tasks and work under pressure.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹28,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

  • Field Executive

    4 days ago

    Okhla, Delhi, Delhi, India United Floorings Pvt Ltd, Okhla Full time

    You would be coming to office and going to the field when as necessary. Should be interested in meeting customers and convincingly talk to customers. - Age preferred between 25 to 35 - Male preferred Location: United Flooring Pvt. Ltd. Address - C-65, 1st Floor, DDA Shed, Okhla Phase-1, Okhla Industrial Area, New Delhi-110020 **Job Types**: Full-time,...

  • Customer Service Executive

    2 days ago

    Okhla, Delhi, Delhi, India SV Global Designs Pvt. Ltd. Full time

    **Customer Service Executive** - Who We Are: _ Andaaz Fashion is an ethnic fashion portal owned by **SV Global Designs Private Limited**, headquartered in New Delhi. It was previously known as Andaaz Online, we started our operations in 2008 as an online and brick & mortar ethnic clothes store in the UK. The brand gained popularity with time and diversified...

  • Customer Service Representative

    1 week ago

    Okhla, Delhi, Delhi, India Maxpact Full time

    Hiring open for Customer Support Executive. Location - Okhla Phase 2 (Delhi) Work from office Experience - Minimum 1 Year experience in customer service or Backend Support Must be good in Ms Excell Graduation required Languages - Any Regional languages (Tamil, Telugu, Kannada, Malayalam) Salary - Up-to 22 CTC, Take Home Maximum 20 K per month Day...

  • Account Assistant Data Entry Operator

    2 days ago

    Delhi, Delhi, India Panworld Education Private Limited- Okhla Phase-1, New Delhi Full time

    **Responsibilities** - Input transactions for all company Purchase Bills into the ERP system.. - Scanning, attaching, and filing vendor bills (transitioning to paperless) - Input vendor bills into the ERP system and clear against open Purchase Orders as time permits. - As needed, assist with completing the new customer onboarding checklist for all new...

  • Inside Sales Executive Fluent English Communication Okhla, Phase-1

    2 weeks ago

    Okhla, Delhi, Delhi, India TPEG International LLC Full time

    **Job Title: Inside Sales Executive** **Location: Okhla, Delhi.** **Department: Sales & Business Development** **Reports to: Sales Manager / Business Development Head** **Job Summary**: As a Inside Sales Executive in an Import and Export Services & Business Consultancy firm, you will be responsible for identifying new business opportunities, building and...

  • Inside Sales Executive Okhla

    4 days ago

    Delhi, Delhi, India TPEG International LLC Full time

    **Job Title: Sales Executive** **Location: Okhla, Delhi.** **Department: Sales & Business Development** **Reports to: Sales Manager / Business Development Head** **Job Summary**: As a Sales Executive in an Import and Export Services & Business Consultancy firm, you will be responsible for identifying new business opportunities, building and maintaining...

  • Telesales Executive

    6 days ago

    Okhla, Delhi, Delhi, India Thrive Career Today Full time

    Role: TeleSales Executive - costumer service ( Only Female ) Experience: 0 to 1 year **Salary**: 12k to 20k Location: Okhla phase 1 What you’ll do We are looking to hire an customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive s responsibilities include cross-selling or...

  • Customer Service Associate

    2 days ago

    Okhla, Delhi, Delhi, India Aapt Outsourcing Solutions Pvt Ltd Full time

    Min 2 years exp of customer support executive inbound calling **Salary**: Up to ₹450,000.00 per year **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Okhla, Delhi - 110020, Delhi: Reliably commute or planning to relocate before starting work...

  • Customer Support Executive

    2 days ago

    Okhla, Delhi, Delhi, India Anil Agencies Pvt. Ltd Full time

    Explain Company's Products To Customer Generate Order & Enquiries From Customers Good Written & Spoken Communication Skills Solve Queries/Inquiries Of All Allocated Customers Negotiation Skills Make Calls & Handle Incoming Calls Give Prompt Response To Customers Internal Coordination With All Departments To Ensure Top **Job Types**: Full-time, Regular...

  • Sales Coordinator

    2 weeks ago

    Delhi, Delhi, India Oscar Medicare Pvt.ltd. Full time

    **We are Urgently "Sales Coordinator" - Okhla Phase 1** - Client Relationship Management: - Customer Satisfaction: - Account Management: - Product Knowledge: - Collaboration with Sales and Marketing: - Customized Solutions: - Upselling and Cross-Selling: - Training and Onboarding: - Facilitate client training sessions on the proper use, maintenance, and...