Customer Support Officer, Itero

**Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? **About this opportunity** **In this role, you will** Key responsibilities: - Own the customer onboarding experience for new customers. - Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning with departmental peers and management. - Possess comprehensive knowledge of company procedures and product information/materials. - Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines. - Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality. - Update and inform about incorrect or outdated customer and patient’s information, found on any of the customer databases. - Competent in the use of the customer support phone and data systems and the corporate web site - Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements. - Participate in special projects and/or training when requested. - Make proper use of company resources. - Ensures the effective fulfillment of objectives and deadlines assigned to the group. - Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources. - Participate in proactive team efforts to achieve departmental and company goals. - Perform other duties as assigned. **In this role, you’ll need ** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Strong interpersonal, listening, and persuasive communication skills. - Dynamic, optimistic, accurate, results oriented, hard-working, creative. - Ability to work without constant supervision, strong learning in a dynamic and fast paced environment. - Ability to consistently follow through with projects to completion. - Advanced typing skills. - Able to flourish in young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity). **_ EDUCATION and/or EXPERIENCE_** - Bachelor’s degree is mandatory from a recognized university in India/Abroad. - 3-5 years and/or above experience in contact center, support environment, etc. - Knowledge or experience in dental and orthodontic treatments is a plus, but not mandatory. - Good interpersonal communication skills, result oriented. - Acumen in reading and writing both English **and **Hindi mandatory. **Sound like a good fit?** Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. **Global Diversity Statement**: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse