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Ap - Inv. Proc. - Supervisor

3 weeks ago

Bengaluru, India Koch Global Services Full time

**Description**

**POSITION NAME**: Accounts Payable - Supervisor

**DIVISION OR CORPORATE FUNCTION**: Finance & Procurement

**PRIMARY PURPOSE**:
Looking for an experienced Accounts Payable Supervisor who can manage a team & a group of AP Leads providing support for validating, indexing via OCR tool and processing Invoices, cancel & reprocess, return to vendor, and resolve PO-GR-IR discrepancies, handle exceptions & perform special handling for certain priority suppliers / categories. Manage escalations efficiently. Drive process changes and improvements to build a robust process. Stake holder management. Business Controls & process compliance management. Drive key metrics of Accounts Payable.

**DUTIES & RESPONSIBILITIES**:

- Operational Management of team supporting Invoice processing & related activities
- Ensure adherence to process delivery as against the defined framework
- Ensure smooth delivery of operations, people management & lead the team in SLA attainment.
- Workflow / Queue management with operational Workforce planning
- Accountable on Quality Measures / Customer Feedback
- Accountable for adherence to Service levels & measurements
- Accountable for process documentation
- Being proactive and seeking to anticipate Business needs & vision
- Accountable for continuous Improvement on overall operational delivery
- Customer & Stakeholder management

**SCOPE**:
Accounts Payable - Invoice Processing for Global Business

**EDUCATION**:
**REQUIRED**: Bachelor’s in commerce

**PREFERRED**: Master’s in commerce

**WORK EXPERIENCE**:
**REQUIRED**:

- 8+ years of experience in PTP process coupled with 2+ years of people management experience
- Proven Experience in ensuring smooth delivery of operations, people management & lead the team in SLA attainment.
- Customer service experience
- Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc)
- Proven skills on driving Key Metrices for Accounts Payable
- Proven skills on driving Customer satisfaction
- Providing voice support

**PREFERRED**:

- Business compliance management
- Client & Stake holder management
- Proven skills set to manage remote transitions
- Experience working on Service Now
- Experience working on ERP like SAP Ariba/ S4

**SKILLS & ABILITIES**:
**REQUIRED**:

- Supervisory skills
- Proficient written and verbal communication skills
- Analytical
- Strong communication and interpersonal skills
- Detail oriented and assertive when dealing with external and internal customers
- Effective problem-solving skills to help identify root cause
- Excellent in Excel, Word, and presentation skills
- Strong sense of internal control, SOP, and accuracy
- Hands on experience in SAP (mandatory)
- Ability to work with high volume in systematic way
- Ability to work in a high performing team.
- Quick learner and ability to work under stringent timelines
- High degree of professional integrity
- Willingness to work in shifts

**PREFERRED**:

- Extensive knowledge of Microsoft Excel, Ariba and SAP
- Experience in Transitioning Global Helpdesk Operations (onsite or remote)
- Ability to Report work on Trackers accurately on time.

**FOR HUMAN RESOURCES USE ONLY**:
JOB TITLE: JOB SHORT TEXT:
GRADE: FLSA STATUS:
**SIGNATURES**:
HUMAN RESOURCES: MANAGER:
The above information is intended to describe the general nature and level of work to be performed in this position. This description is not intended to be interpreted as a complete list of all duties, responsibilities, or requirements for this position.

**KOCH is proud to be an equal opportunity workplace.