Ap - Inv. Proc. - Supervisor

1 week ago

Bengaluru Karnataka, India Koch Global Services Full time

**Your Job**
Looking for an experienced Accounts Payable Supervisor who can manage a team & a group of AP Leads providing support for validating, Indexing via OCR tool and processing Invoices, cancel & reprocess, return to vendor, and resolve PO-GR-IR discrepancies, handle exceptions & perform special handling for certain priority suppliers / categories. Manage escalations efficiently. Drive process changes and improvements to build a robust process. Stake holder management. Business Controls & process compliance management. Drive key metrics of Accounts Payable**.**

**What You Will Do
- Operational Management of team supporting Invoice processing & related activities
- Ensure adherence to process delivery as against the defined framework
- Ensure smooth delivery of operations, people management & lead the team in SLA attainment.
- Workflow / Queue management with operational Workforce planning
- Accountable on Quality Measures / Customer Feedback
- Accountable for adherence to Service levels & measurements
- Accountable for process documentation
- Being proactive and seeking to anticipate Business needs & vision
- Accountable for continuous Improvement on overall operational delivery
- Customer & Stakeholder management

**Who You Are (Basic Qualifications)**
- 8+ years of experience in PTP process coupled with 2+ years of people management experience
- Experience in Vendor Data Management.
- Proven Experience in ensuring smooth delivery of operations, people management & lead the team in SLA attainment.
- Customer service experience
- Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc)
- Proven skills on driving Key Metrices for Accounts Payable
- Proven skills on driving Customer satisfaction
- Providing voice support

**What Will Put You Ahead**
- Fluent in English (written & verbal)
- Analytical
- Strong communication and interpersonal skills
- Detail oriented and assertive when dealing with external and internal customers
- Effective problem solving skills to help identify root cause
- Strong sense of internal control, SOP and accuracy
- Hands on experience in Coupa and other ERP tools
- Ability to work with high volume in systematic way
- Ability to adhere to SLA expectations
- Quick learner and ability to work under stringent timelines
- Willingness to work in shifts (flexibility)
- Extensive knowledge of Coupa and multiple ERPs
- Experience in Transitioning Supplier onboarding & Vendor Master Management (onsite or remote)

**Who We Are**

As a Koch company, Koch Global Services (KGS) provides consulting and transactional services for Koch companies in the areas of human resources, information technology, finance, accounting as well as project, facilities, and property management. Our think tank of problem-solvers and idea-makers transform work life for 122,000 employees around the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

LI-Onsite - For onsite jobs

**"Koch is proud to be a equal opportunity workplace."

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