Service Desk

11 hours ago

Pune, India Lancesoft Full time

Job Description:
Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice )

Experience : 1 - 4 Years

Max Grid : 4 - 6 LPA

Job Location : Mumbai and GIFT City

Mumbai : Bandra East, Mumbai

GIFT City : Gandhinagar, Gujarat

Shift : 18*7 EST

Notice Period : Immediate - 30 Days

Roles and Responsibilities:

- Resolving L1 Service Desk Issues ( Phone and Chat )
- Account ( Lock/Unlock ), Password, Network/Connectivity/VPN, Outlook related
- Tools and Technology :Ticketing Solution : Remedy

Technology Solution : Avaya
Chat Platform : Amelia

**Job Types**: Full-time, Permanent

**Salary**: ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 8819896241

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