Application Admin

2 weeks ago

Mumbai Maharashtra, India NEC Software Solutions Full time

Company Description

**NEC Software Solutions (India)**

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

**About NEC Corporation**

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

**Job Description**:
Role: Application Admin

Experience: 1-3years

Location: Mumbai

Job Summary:

- Working as part of a busy support team, taking calls from customers and resolving incidents.
- Manage workload of incoming incidents/service requests from system queues in ticket-logging tool.
- Adhering to incident and problem management, escalation, and resolution procedures ensuring all support calls are dealt with within SLA timescales. Ensuring compliance with all procedures.
- Assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels.
- Provide a high level of customer service by understanding their situation and providing clear communication to involved stakeholder(s).
- Be able to take ownership of issues (incidents/service requests) and drive them to closure.

Skiils:

- 1 - 3 years of Application/IT Services Support exposure
- MS Technologies
- Experience using ticket-logging tool
- Procurement workflow

Power-BI, Excel and SQL

**Qualifications**:
Graduate - Any

Additional Information

Good Communication Skills required.

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