Executive- Front Office

Executive - Front Office

**Organization**: International Institute of Technology, Design and Management® (IITDM Vizag)

**Location**: Visakhapatnam, Andhra Pradesh

**About the Role**: The Executive - Front Office plays a crucial role as the first point of contact for IITDM Vizag, representing the institute's professional image to prospective students, parents, visitors, and faculty. This position requires a highly motivated and personable individual with excellent communication and interpersonal skills, ideally with experience in the hospitality sector. The primary responsibility is to provide a warm, welcoming, and efficient reception service, ensuring a positive experience for all visitors. Experience in sales and marketing is highly valued for this role.

**Key Responsibilities**:
**Reception & Visitor Management**:

- Greet and welcome all visitors, including prospective students, parents, faculty, staff, and other stakeholders, in a professional and courteous manner.
- Manage the visitor log, ensuring accurate record-keeping of all visits.
- Direct visitors to the appropriate departments or individuals, providing clear and concise directions.
- Handle incoming calls, transferring them to the appropriate extensions or taking messages as needed.
- Manage the reception area, ensuring it is clean, organized, and presentable at all times.
- Maintain a professional and welcoming atmosphere in the reception area.

**Student & Parent Interaction**:

- Provide information to prospective students and parents about IITDM Vizag's programs, admission process, and facilities.
- Assist prospective students and parents with initial inquiries, directing them to the admissions or finance executives for detailed consultations.
- Manage appointments for admissions and finance executives, ensuring smooth scheduling and coordination.
- Provide support to the admissions team during student recruitment events and open houses.

**Administrative Support**:

- Handle incoming and outgoing mail and courier deliveries.
- Maintain office supplies and ensure the reception area is well-stocked.
- Assist with general administrative tasks, such as photocopying, scanning, and filing.
- Manage and maintain the reception area's equipment and resources.

**Communication & Coordination**:

- Communicate effectively with various stakeholders, including faculty, staff, students, and visitors.
- Coordinate with other departments to ensure smooth operations and efficient visitor management.
- Maintain a professional and positive working relationship with colleagues.

**Qualifications & Skills**:

- Bachelor's degree in Hospitality Management or BBA with a specialization in Sales and Marketing.
- 3-5 years of proven experience in a front office or customer service role, preferably in the hospitality or education sector.
- Excellent communication skills (written and verbal) in English. [Mention any other language proficiency requirements if applicable.]
- Strong interpersonal skills and a customer-centric approach.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Professional appearance and demeanor.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Experience in student counseling or admissions (advantageous).
- Experience in sales and marketing, particularly in promoting services or educational programs, is a significant advantage. This includes the ability to effectively communicate the value proposition of IITDM Vizag's programs.

Pay: ₹360,000.00 - ₹480,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Language**:

- telugu (required)
- Hindi (required)
- English (required)

Work Location: In person