Front Office Supervisor

1 day ago


Kadavanthara Kochi Kerala, India Niko Hotels Full time

**Key Responsibilities**:

- Supervise and support front desk staff during shifts.
- Ensure smooth and efficient check-in and check-out processes.
- Handle guest complaints and resolve service issues promptly and professionally.
- Monitor room availability and ensure accurate reservations and billing.
- Coordinate with housekeeping and other departments for room status updates.
- Train and mentor new front office staff in procedures, systems, and customer service.
- Conduct shift briefings and ensure staff are aware of VIPs, special requests, and promotions.
- Maintain accurate cash handling, billing, and daily audit procedures.
- Ensure adherence to hotel policies, procedures, and brand standards.
- Assist in scheduling, shift planning, and performance evaluation.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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