Customer Service Representative

4 days ago

Jalandhar, India KOHLI SPORTS PVT LTD Full time

About the job

At Shrey, we live for passion. As a leading brand in sports apparel, helmets, and equipment, we excel in creating exceptional products that outshine the competition. The work you do with our team will directly improve business goals by providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Here, you will find a culture guided by diversity and inclusion, talented peers, and career development opportunities.

Primary Responsibilities
- Providing comprehensive information about our products with accuracy and clarity.
- Maintain and update self-help documents for customers to speedup resolution time
- Assisting customers with order placements, modifications, cancellations, and providing proactive support in tracking shipments.
- Ensuring the accuracy and currency of customer accounts by consistently updating and maintaining their information.
- Utilising online channels to collect valuable data for both new and potential customers.
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertaking additional responsibilities related to data handling and operations as assigned.

Soft Skills
- General knowledge of computers and business operations
- Proven ability to communicate articulately and credibly
- Solid keyboard skills and experience using helpdesk, ordering or CRM software
- Effective time management skills to handle multiple customer inquiries simultaneously.
- Prioritisation of tasks based on urgency and importance.
- Collaboration with team members and other departments for issue resolution.
- Excellent interpersonal and business communications skills - verbal and written
- Ability to remain calm and patient, especially when dealing with irate or upset customers.
- Demonstrated self-motivation

**Job Types**: Full-time, Permanent

**Salary**: ₹70,000.00 - ₹75,000.00 per month

Schedule:

- Evening shift

Ability to commute/relocate:

- Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)

  • Customer Service Representative

    1 week ago

    Jalandhar, India WIZE ENTERPRISES Full time

    **Customer Service Representative Job Description Template : -** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...

  • Customer Service Representative

    1 week ago

    Jalandhar, Punjab, India WIZE ENTERPRISE Full time

    **Customer Service Representative Job Description** **Overview**: As a Customer Service Representative (CSR), you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries or issues to ensure customer satisfaction. This role involves effective communication, problem-solving, and empathy to address customer...

  • Customer Service Representative

    2 weeks ago

    Jalandhar, India Bray Consultants private limited Full time

    Required night shift staff for international project. Should Have knowledge of computer and fluent English **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Monday to Friday - Night shift Ability to commute/relocate: - Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Service Representative

    2 days ago

    Jalandhar, India Innovate IT Solutions LLP Full time

    We are hiring for International Voice Process. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell...

  • Customer Service Agent

    3 weeks ago

    Jalandhar, India Ava Finance Full time

    About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high...

  • Customer Service Agent

    7 days ago

    Jalandhar, Punjab, India Ava Finance Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    About the RoleA Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high...

  • Customer Service Representative

    4 days ago

    Jalandhar, Punjab, India Bray Consultants private limited Full time

    **Responsibilities**: - **Event Support**: - Handle customer inquiries related to event registrations, ticketing, and logistics. - Provide timely and accurate information to customers. - Resolve customer complaints and issues effectively. - Coordinate with internal teams to ensure seamless event execution. - **Customer Relationship Management**: - Build...

  • Customer Service Representative

    2 weeks ago

    Jalandhar, Punjab, India The Knowledge Academy Full time

    **Responsibilities**: - Log and resolve issues in a timely manner - Maintain service records and feedback - Coordinate with internal teams as needed - **Requirements**: - **Graduate in any stream**: - Good communication and problem-solving skills - Patience and a customer-first attitude **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹15,500.00...

  • Customer Support Representative

    2 days ago

    Jalandhar, Punjab, India Ava Finance Full time

    **Customer Support Representative (Experienced) at Ava Finance** **About Us** The financial system isn’t built to help most people. It works against you, with complicated rules and hefty penalties. That’s why we made Ava. We’re on a mission to level the playing field and help Americans keep more of their money. We’ve been working together on this...

  • Customer Service Agent

    4 days ago

    Jalandhar, Punjab, India Ava Finance Full time

    **About the Role** A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain...