Customer Service Representative

4 days ago


Jalandhar Punjab, India Bray Consultants private limited Full time

**Responsibilities**:

- **Event Support**:

- Handle customer inquiries related to event registrations, ticketing, and logistics.
- Provide timely and accurate information to customers.
- Resolve customer complaints and issues effectively.
- Coordinate with internal teams to ensure seamless event execution.
- **Customer Relationship Management**:

- Build and maintain strong relationships with event attendees and partners.
- Identify customer needs and provide solutions.
- Proactively anticipate and address potential customer concerns.
- **Administrative Tasks**:

- Update and maintain customer records and event databases.
- Prepare reports and documentation as required.
- Assist with marketing and sales activities for upcoming events.
- **Travel Assistance**:

- Occasionally accompany Business Development Managers on business trips to provide administrative and logístical support for event partnerships and sponsorships.
- Handle travel arrangements, including booking flights and accommodations.
- Assist with client meetings and presentations.

**Qualifications**:

- Bachelor's degree or equivalent experience.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Willingness to travel domestically and internationally.

**Preferred Skills**:

- Experience in the events industry.
- Knowledge of event planning and management.
- Fluency in multiple languages (if applicable).

If you are a dedicated and enthusiastic individual who thrives in a fast-paced environment, we encourage you to apply. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth within the exciting world of events.

Pay: ₹11,000.00 - ₹16,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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