Sales Executive

4 days ago

Sola Ahmedabad Gujarat, India Savitara Infotel Full time

Job Title**:Sales Executive (Travel Packages)**

Location**:Ahmedabad**

Mode**:Night Shift (7:30pm to 4:30am)**

**Job Description**:
As a Customer Service Executive for Travel Packages, you will be responsible for delivering outstanding customer service and assisting clients throughout their travel journey. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers.

**Responsibilities**:

- Provide accurate information about destinations, itineraries, pricing, and additional services.
- Assist customers in booking travel packages, flights, accommodations, and other travel-related services.
- Handle customer complaints, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.
- Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.
- Collaborate with other departments such as sales, operations, and marketing to optimise customer experience and service delivery.
- Keep detailed records of customer interactions, transactions, inquiries, and feedback.

**Requirements**:

- Proven experience in customer service or a related role, preferably in the travel industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively.
- Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus.
- Ability to work well in a team environment and collaborate with colleagues from different departments.
- Flexibility to work in shifts and weekends, as required

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

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