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Customer Service

2 weeks ago

Malad Mumbai Maharashtra, India ixamBee Full time

**ixamBee is hiring on behalf of Call2Connect**

**About Us**:
Call 2 Connect is a leading Information Technology Enabled Services (ITES) and BPO company. We offer world-class customer support solutions, back office & consultancy services through a network of over 1200 employees across offices in Mumbai, Patna and Bangalore. We deliver the entire spectrum of business process management (BPM) services across all our centres.

**Job Overview**:
**Key Responsibilities**:

- Build and maintain positive relationships with customers.
- Stay updated on product knowledge to address customer queries effectively.
- Maintain accurate records in the CRM system.
- Collaborate with teams to ensure seamless customer service.
- Provide feedback on customer trends and preferences.
- Adhere to company policies and regulatory guidelines.

**Requirements**:

- HSC and above can apply.
- Excellent communication skills.

**Perks & Benefits**:

- INR 11,000 to 12,000 In Hand / per month + Performance Based Incentives.
- Opportunity to learn with experienced professionals in a high-energy team.
- Open, Flexible and Collaborative culture.
- Fun at work.

**Shift Timings**: 9:30 AM to 6:30 PM (9-hour shift), 6 days working.

**Job Location**: 8th floor, New Viva College, New, Viva College Rd, opposite D Mart Road, Chintamani Vihar, Vartak Ward, Virar West, Virar, Maharashtra - 401303

**Job Type**: Full Time, Permanent

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 15/01/2025