Csa (Customer Service Associate) Gujrati Language

5 days ago

Ayodhya Nagar Bhopal Madhya Pradesh, India Avyaan management Pvt Ltd Full time

Responsibilities:

- Assist students and parents with platform onboarding and course selection.
- Provide technical support for login issues, payments, and content access.
- Resolve queries efficiently and manage support tickets professionally.
- Ensure high customer satisfaction and provide proactive solutions.
- Gather customer feedback and suggest improvements for better service.

**Requirements**:

- **Proficiency in Gujarati (verbal and written) is mandatory.**:

- **1-3 years of experience** in customer support, preferably in **EdTech or online education**.
- Strong communication skills and the ability to explain information clearly.
- Experience in handling **customer queries, troubleshooting, and issue resolution**.
- Familiarity with **CRM tools and customer support software**.
- A proactive and **customer-centric approach** with multitasking abilities.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Gujarati (required)

Work Location: In person

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