Incident Management

2 weeks ago

Mumbai Maharashtra, India WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
- Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.
- Manage and coordinate recovery actions and plans for major incidents to resolution.
- Provide timely and informative updates to management, stakeholders, and users until incident closure.
- Monitor the incidents to ensure that the Service Level Agreements are adhered to both from a response and resolution perspective
- Ensure the appropriate level of technical or functional support team is actively engaged.
- Manage incident technical bridge calls and provide direction if further escalation is required.
- Ensure that accurate timelines of recovery plans and activities on major incidents are documented via detailed chronology
- Ticket generation, notifications and followups with relevant functional groups for service incidents ensure redundancy is maintained.
- TAM coordination for client notifications and issues.
- Planned / Emergency activity mailers and bridge initiation
- Understand and track outstanding preventive actions and improvement plans for incidents escalated until closure for all aspects covered in the Root Cause Analysis report
- Ensure the closure of all resolved and end-user-confirmed Incident records
- Good Understanding of ITS Infrastructure (Network / Server / IT Security Etc.)
- Daily incident reports to relevant EIT stakeholders
- Ensuring the ServiceDesk ticket source data is updated with all relevant information including resolution procured from the subsequent RCA
**Qualifications**
Graduate
**Additional Information**
work from office only

24*7 shift ( incudling night shift )

  • Incident Manager

    1 week ago

    Mumbai, Maharashtra, India Artem HealthTech Private Limited Full time ₹ 7,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesIncident Response & CoordinationLead and oversee the end-to-end incident management process, ensuring adherence to SLAs and minimizing downtime.Serve as the primary point of contact and authority during high-severity or major incidents.Coordinate efforts across technical, operational, and business teams to drive rapid incident...

  • Incident Manager

    5 hours ago

    Mumbai, Maharashtra, India Sysnet Global Technologies Pvt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Core responsibilitiesIncident resolution: Lead the response to IT incidents, from initial detection and diagnosis to full resolution, to minimize downtime and impact on the business.Coordination: Act as the central point of contact, coordinating and facilitating communication between technical teams, management, and other stakeholders during an...

  • Assistant Manager, Incident

    2 days ago

    Mumbai, Maharashtra, India FLEET MANAGEMENT Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Assistant Manager, Incident & Security Cell - QHSEDate: 27 Nov 2025Location: Nerul (Mumbai)Company: Fleet Management India Private LimitedOur 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of...

  • Critical Incident manager

    2 weeks ago

    Mumbai, India Lenovo Full time

    Description and Requirements This position requires a 6-day work week. The ability to manage and coordinate incident response efforts. Must be able to assess and prioritize incidents, communicate effectively with stakeholders, enable and guide response efforts. Should be able to work under pressure, maintain composure, and take decisions quickly in...

  • Incident Manager

    7 days ago

    Mumbai Metropolitan Region, India NCR Atleos Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Incident ManagerPosition SummaryAs the Incident Manager, you will oversee all...

  • STA Incident Manager

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position PurposeBNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL...

  • Major Incident Manager

    3 days ago

    Mumbai, Maharashtra, India NCR Atleos Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Major Incident ManagerPosition SummaryAs the Major Incident Manager, you will...

  • Major Incident Analyst

    2 weeks ago

    Mumbai, Maharashtra, India NEC Software Solutions Full time

    Company Description Our Parent Organization NEC Corporation is a 25 billion Company with offices spread across the globe NEC is a multinational provider of information technology IT services and products headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation It is recognized as a Top 50 Innovative Company...

  • Incident Manager

    3 hours ago

    Mumbai (Godrej IT Park), India NCR Atleos Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Incident ManagerPosition SummaryAs the Incident Manager, you will oversee all...

  • Incident And Change Manager

    1 week ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Role : Incident And Change ManagerExperience : yearsLocation : MumbaiDefine, Adopt and deploy the SIAM and SIAM Practices in the account.Define incident and service request classification schemesRecord, classify and prioritize requests and incidents.Verify, approve and fulfil service requests.Investigate, diagnose and allocate incidents.Resolve and recover...