SOC L3

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:
**Working at NTT**

Security Engineers - (SIEM/SOAR/UEBA)
- Monitor console & dashboards of in scope solutions and provide response to the reported incidents.
- Perform initial analysis for known issues and provide the appropriate recommendations for closure.
- Integrate new devices procured by EXL during the contract period with SOAR for logging and alerting
- Ensure compliance to Service Level Agreements (SLA), process adherence and process improvements to achieve operational objectives and mitigate threats Monitor & Reporting of system components health and take necessary action in case of any observed issue.
- Provide notification and communication with Incident management and respective
- Maintain the suitable architecture of the supplied solution
- Monitoring and coordination of SOC standard activities like backup, patching etc.
- Perform analysis on the reported incidents, determine the root cause, and recommend appropriate solution.
- Triage incidents based on an agreed threat matrix
- Provide necessary support during the Forensics investigation and threat hunting
- Hunt for security threats, identify threat actor groups and their techniques, tools and processes
- Perform analysis of security incidents for further enhancement of rules, reports, AI/ML models
- Using knowledge of the current threat landscape, threat actor techniques, and the internal network, analyze log data to detect active threats within the network. Build, document and maintain a comprehensive model of relevant threats to EXL.
- Proactively identify potential threat vectors and work with EXL Security team to improve prevention and detection methods.
- Identify and propose automated alerts for new and previously unknown threats.
- Detection of cyber-attack, analysis of the attack and remedial action as per SLAs.
- Develop up-to 35 parsing rules if required for any non-standard logs during the entire contract period.
- Creating custom playbooks as per EXL requirement.
- Plan & perform change as per approval of EXL
- Plan & table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
- Participate in all CAB and ECAB meetings - Anticipated business risk etc

L2- 3 to 5 Years

L3- 5 to 7 Years

**What will make you a good fit for the role?**

Good Knowledge in XSOAR, SIEM, PlayBooks, Use Case Creation and Automation

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspe