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Tele Calling Executive

3 weeks ago

Perungudi Chennai Tamil Nadu, India Cognex technology pvt ltd Full time

A Telecalling Executive, also known as a Telecaller or Telesales Executive, is primarily responsible for making outbound calls to potential and existing customers to generate sales or leads, and to provide customer support. They may also handle inbound calls, answer customer inquiries, and resolve complaints. Essentially, they are the voice of the company for many customer interactions.
- Key Responsibilities: Generating leads: Identifying potential customers and making outbound calls to engage them.
- Sales: Promoting products or services, explaining benefits, and closing sales deals.
- Customer service: Answering inquiries, resolving complaints, and providing support.
- Following up: Maintaining contact with leads and existing customers to nurture relationships and drive sales.
- Record keeping: Maintaining accurate records of customer interactions and sales data.
- Meeting targets: Achieving sales targets and performance goals. Staying updated: Keeping up with product knowledge, industry trends, and sales techniques.
- Skills Required: Excellent communication skills: Articulating information clearly and persuasively.
- Strong interpersonal skills: Building rapport and establishing trust with customers.
- Active listening skills: Understanding customer needs and concerns.
- Persuasion and negotiation skills: Closing sales and resolving disputes.
- Problem-solving skills: Addressing customer issues and finding solutions.
- Time management skills: Effectively managing call schedules and meeting deadlines.
- Resilience and self-motivation: Handling rejection and maintaining a positive attitude.
- Computer literacy: Proficiency in using CRM systems and other relevant software.
- Educational Requirements: While formal education requirements may vary, a high school diploma or equivalent is often required. Some roles may prefer a bachelor's degree or relevant experience in sales or customer service. Additional Considerations: Industry-specific knowledge: Depending on the company and product, specific knowledge of the industry or product line may be required. Teamwork: Telecalling executives often work as part of a team and need to collaborate effectively. Adaptability: The ability to adapt to changing priorities and situations is crucial.

**Job Types**: Full-time, Permanent

Pay: ₹8,354.56 - ₹28,543.70 per month

**Benefits**:

- Food provided
- Leave encashment
- Work from home

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person