Inbound Customer Service Advisor

5 days ago

Dehra Dun, India Firstcry Full time

**1. Required (Must Have) skills**:

- Good Communication skills (Written & Verbal).
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills
- Ability to clearly understand and state the customer’s issue’s.
- Quick decision maker and fast learner.
- Proactively establish and maintain effective working team relationships with leaders.
- Organized and team player.
- Result Oriented & able to deliver within time-lines.
- Ability to stay calm when customers are stressed or upset.
- Ability to use a desktop computer system.
- Must have, basic computer knowledge (Basic excel and Ms-word) With Typing speed of 25 to 30 wpm.

**2. Desired (Good to have) skills**:

- Demonstrates an ability to successfully navigate system/website.
- Ability to successfully adapt to changes in the work environment.

**3. Qualification**:

- Graduates ( Any stream).
- Under Graduates, minimum 12th Pass.

**4. Roles and responsibilities**:

- Maintaining a positive empathetic and professional attitude towards work.
- Responding promptly to customer queries.
- Demonstrate ownership to resolve challenging customer issues, escalating whenever required.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Should be flexible to work in Blended process.
- Should be comfortable with the cross training of every Line of Business and internal process movements (as and when required basis business requirement)
- Collaboration with different parties for resolution on customers disputes/queries.
- An employee has to know and be comfortable with both Hindi and English

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Health insurance

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