Front Office Supervisor

3 days ago


Pathanamthitta, India Miletia Guide Solutions PVT LTD Full time

Hiring for reputed Hotel/Resort

Minimum 3 years Experience as Front office in Hotel / Resort Industry

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log book and hotel log book is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Duty Manager / Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

**Salary**: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel/Resort total work: 5 years (preferred)
- Hotel / Resort Front office Executive: 3 years (preferred)

**Language**:

- English (preferred)


  • Front Office Admin

    2 weeks ago


    Pathanamthitta, India AISWARYA WHEELS Full time

    Aiswarya Tvs is looking for an experienced front office executive who manages the front phase of our showroom, manage the customer inflow and maintain all the registers etc... Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Work Location: In person


  • Pathanamthitta, India Jettravels Full time

    **Responsibilities**: - Answer questions and address complaints. - Manage front office works - Greet and welcome guests - Answer all incoming calls and redirect them or keep messages - Always looking for ways to improve your skills - Good communication skills both written and verbal - Coming to work on time - Basic computer knowledge required **Perks and...


  • Pathanamthitta, India HOTEL YAMUNA Full time

    Handle the front desk and maintain visitor records. - Manage administrative chores and organisational tasks. - Create a welcoming, professional environment for clients and customers - Managing the reception area and ensuring the office is neat and tidy. - Greeting and welcoming clients, customers and visitors courteously and professionally. - Answering phone...


  • Pathanamthitta, India SS HYUNDAI Full time

    We are hiring for **Front office Executive!!!** Location **:Pathanamthitta** **Contact or send resume to : 9539682052, 9539682345** **Roles and Responsibility**: - Building and maintaining strong customer relationships through excellent communication and service. - Identifying customer needs and providing tailored solutions. - Resolving customer...

  • Office Staff

    5 days ago


    Pathanamthitta, India Varsha Electronics Full time

    Front Office female Staff at Kozhencherry Salary 10,000 -12,000 Time-9.00am to 5.30pm Eligibility 10+2 Sunday holiday **Salary**: From ₹10,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - 689641, Pathanamthitta: Reliably commute or planning to relocate before starting work...


  • Pathanamthitta, India SS HYUNDAI Full time

    We are hiring _**Customer Relation Executive and a Front Office staff for SS Hyundai**_ **Number of openings : 2** Experience **:0-3 yr** Exp Share your Resume or Contact: - **9539682052**_ - **Key Responsibilities**_ - Greet clients, visitors, and guests warmly. - Handle inquiries by answering questions and providing necessary information. - Answer,...


  • Pathanamthitta, India Takeoff international academy Full time

    Responsibilities: - Greet and welcome guests in a professional and friendly manner - Answer phone calls and direct them to the appropriate department or individual - Perform administrative tasks such as data entry, filing, and organizing documents - Manage and maintain office supplies inventory - Handle incoming and outgoing mail and packages - Assist with...


  • Pathanamthitta, India CONNECTING 2 WORK Full time

    Job Description Job Brief We are looking for a good candidate who is having experience and interest in Machinery Maintenance Roles and Responsibilities Machinery Maintenance Preventive Maintenance Periodical maintenance Assisting Maintenance Team Keeping Inventory of Spare parts, Consumables & Tools Recording & Documenting Maintenance Works Supply Fleet...


  • Pathanamthitta, India CONNECTING 2 WORK Full time

    Job Description Job Brief We are looking for a good candidate who is having experience and interest in Machinery Maintenance Roles and Responsibilities Machinery Maintenance Preventive Maintenance Periodical maintenance Assisting Maintenance Team Keeping Inventory of Spare parts, Consumables & Tools Recording & Documenting Maintenance Works Supply Fleet...

  • Telecaller

    2 weeks ago


    Pathanamthitta, India GVR Business Transforms Full time

    We are looking for enthusiastic and confident Telecallers to join our team in Pathanamthitta. The role involves interacting with customers over the phone to promote products/services, address inquiries, and maintain customer satisfaction. Freshers with good communication skills are encouraged to apply. **Key Responsibilities** - **Customer Interaction**: -...