Customer Service Representative

7 days ago

Gachibowli Hyderabad Telangana, India TransportIQ Tech Solutions Pvt. Ltd. Full time

**Job Title**: Customer Service Representative

**Company**: Transportiq Tech Solutions Private Limited

**Location**: Madhapur, Hyderabad, Telangana

**Salary**: ₹15,000 to ₹20,000 per month

**Languages Known**: Kannada, English, Hindi, Tamil, Telugu

**Job Type**: Full-time

**Key Responsibilities**:

- Engage with customers through inbound and outbound calls, providing accurate information and assistance.
- Resolve customer queries and issues efficiently, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to meet and exceed daily, weekly, and monthly targets.
- Manage multiple tasks effectively, even under pressure.
- Utilize basic computer skills to manage customer data and navigate company software.

**Requirements**:

- **Languages**: Proficiency in Kannada is preferred. Fluency in English, Hindi, Tamil, and Telugu is required.
- **Experience**: 1-2 years of experience in telecalling or customer service roles is preferred. Freshers with strong communication skills are also welcome to apply.
- **Skills**:

- Excellent communication and interpersonal skills.
- Basic computer knowledge, including familiarity with CRM systems and MS Office.
- Ability to work under pressure and in a fast-paced environment.

**What We Offer**:

- A competitive salary ranging from ₹15,000 to ₹20,000 per month, based on experience and performance.
- Performance-based incentives and opportunities for career advancement.
- A supportive and inclusive work environment.

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Telugu (preferred)
- Kannada (required)
- Tamil (preferred)

Work Location: In person

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