Chat Support Executive

4 days ago

Science City Ahmedabad Gujarat, India JB Enterprises Full time

Respond to customersChat support agents may answer questions about products or services, address customer concerns, and help them navigate products or services
- Identify customer issuesChat support agents may help isolate and resolve problems
- Provide solutionsChat support agents may provide additional information, suggest products, or escalate complex issues to higher levels of support when necessary
- Perform data entryChat support agents may document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions

Some skills that may be useful for a chat support agent include:

- Good typing skills
- Multitasking skills
- Communication skills
- Mastery of positive language
- Knowledge of the live chat features
- Empathy skills
- Care about customers' privacy
- Listening to customer feedback

Some requirements for a chat support agent may include:

- High school diploma or equivalent
- College degree preferred
- Previous customer service or chat support experience is a plus but not required
- Strong problem-solving skills
- The ability to think quickly and logically

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9512633444

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