Customer Success Associate

4 days ago


Gurugram Haryana, India Folks Palette Full time

**Key Responsibilities**:

- Serve as the primary point of contact for customers, ensuring a smooth onboarding experience.
- Build and maintain strong relationships with clients to understand their business needs and goals.
- Proactively address customer concerns, troubleshoot issues, and provide timely resolutions.
- Educate customers on product features, best practices, and updates to maximize value.
- Collaborate with internal teams to improve processes and enhance customer satisfaction.
- Gather and analyze customer feedback to recommend product or service improvements.
- Track key customer success metrics, including retention, churn, and satisfaction scores.
- Identify upselling and cross-selling opportunities to drive business growth.
- Create and maintain documentation for common customer queries and solutions.
- Advocate for customer needs within the company to enhance the overall user experience.

Pay: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Rotational shift

Work Location: In person



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