Tier 3 Support Executive

3 days ago


Gurugram Haryana, India MNR Solutions Pvt. Ltd. Full time

**Job Title**: Tier 3 Support Executive
**Location**: Gurugram
**Experience**: 3+ Years
**Skills**: Cloud Support, L3 Support, OpenStack, KVM, Virtuozzo, Acronis
**Notice Period**: Immediate to 30 Days

We are looking for a **Tier 3 Support Executive** with extensive experience in **Cloud Support** to provide high-level technical assistance for our cloud-based infrastructure. In this role, you will be responsible for troubleshooting, diagnosing, and resolving complex issues related to **OpenStack**, **KVM**, **Virtuozzo**, and **Acronis** environments. You will work closely with cross-functional teams to ensure system performance, availability, and reliability.

**Key Responsibilities**:

- Provide **L3 support** for cloud infrastructure, including troubleshooting and resolving advanced issues with **OpenStack**, **KVM**, **Virtuozzo**, and **Acronis**.
- Resolve complex technical problems, conducting root cause analysis, and delivering long-term solutions.
- Monitor system performance and proactively address potential issues to ensure mínimal downtime.
- Work collaboratively with development teams and lower-tier support to ensure smooth operations.
- Handle high-priority incidents and ensure they are addressed within the established **SLAs**.
- Maintain detailed documentation of issue resolutions and standard operating procedures.
- Assist in optimizing system performance and implementing improvements to infrastructure.

**Requirements**:

- **Experience**: 3+ years in **Tier 3 support** or **technical support**, with a focus on **cloud technologies** and **virtualization platforms** like **OpenStack**, **KVM**, **Virtuozzo**, and **Acronis**.
- Strong troubleshooting and problem-solving skills in complex cloud and virtualization environments.
- Proficient in cloud support concepts, **virtualization**, and related technologies.
- Knowledge of **networking**, **storage solutions**, and cloud infrastructure management.
- Excellent communication and collaboration skills.

Shift:

- Day shift

Work Location: In person



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