The Student Support Admission Officer

3 days ago

Bengaluru, India MNR Solutions Private Limited Full time

**Purpose of the SSAO role**:
The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

**As an SSAO, you are expected to**:
Ensure collection of outstanding fee from parents within the specified time.

Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

Ensure adherence to internal processes and compliances.

**To be successful in the SSAO role you are required to have**:
An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

Fluency in communication of English and Regional language.

**Must to have Attitude**:

- Customer Orientation

Sense of Ownership and Accountability.

Result orientation

Emotional intelligence for working in a Team.

**Qualification**:
Must have any Bachelor’s degree.

Preferred BTech / MBA /Masters in Psychology, Education etc.

**Experience**:
Previous experience in administration across industries.

**Key Interactions**:

- **External **Student & Parents.
- **Internal **Branch’s Academic & Non-Academic teams.

Regional Student Support Centre.
Regional Sales & Operations Team.

**Job Location: Bangalore / Karnataka**

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Business development: 2 years (preferred)

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