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Customer Service Representative

2 weeks ago

Calicut, India SKAKTECH SOFTWARE SOLUTIONS LLP Full time

We are looking for an outgoing and well-spoken call center agent to make outbound calls to customers.

**Core** **duties & responsibilities**:

- Make outbound calls to achieve a higher rate of customer satisfaction
- Answer customer questions and provide basic services information
- Follow scripting to provide a consistent experience for clients
- Cross-promote various trade services to customers
- Complete any responsibilities assigned by the manager

**Skills you bring for success**:

- High School Diploma or Equivalent (required)
- Excellent communication skills in English
- Strong listening skills; ability to tailor services to meet existing customers’ needs
- Strong attention to detail
- Proficiency in Microsoft Office and CRM software

Job Position: Call center agent

Job Location: Calicut

**Job Types**: Full-time

**Salary**: 10-12.5k

Schedule:

- Rotational shift

**Language**:

- English (required)