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Customer Support Executive
2 weeks ago
**About the Role**
As a Customer Support Agent, you will be responsible for responding to the
customers and helping in solving queries.
**Core Responsibilities**
- Customer Service needs to respond promptly to requests for service &
assistance as needed and follow up as needed.
- Planning / Organization - Ability to priorities and manage multiple
priorities/deadlines and shift priorities as necessary. Uses time effectively.
- Problem Solving - Identifies and resolves problems in a timely manner. Gather
and analyze information skillfully. Develops alternative solutions.
- Judgement - Displays willingness to make decisions. Exhibits sound and
accurate judgement. Make timely decisions.
- Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follow through on commitments.
- Detail Oriented Attention to details and accuracy. Proficient use of MS
Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and
familiarity in maintaining a customer database and Internet navigation.
- Taking part in training and other learning opportunities to expand knowledge
of company and position.
- Adhering to all company policies and procedures.
**Desired Skills & Experience**
- 1+ years of experience in Customer support in the Health sector.
- High School Diploma or equivalent.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Excellent command over English (Verbal & Written) & Hindi (Verbal)
Language.
- Strong foundation in CRM systems and practices.
- Excellent communication (verbal and written), interpersonal and professional
interactive skills are necessary to perform at a high degree of proficiency.
It would be a great opportunity for anyone who likes riding on a 0 to 1 journey and commits to the vision. We'll figure out everything else
**Salary**: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
**Speak with the employer**
+91 8105295775
