Servicenow Administrator

15 hours ago

Mumbai, India Protera Technologies Full time

**Responsibilities**:

- Be responsible for the configuration and administration of solutions within the ServiceNow environment - Configuring, scripting, and developing the platform.
- Develop process automations, fully utilizing the platform’s capabilities.
- Day to day troubleshooting, supporting, monitor & maintenance of the ServiceNow platform
- Work closely with stakeholders to identify solutions for specific technical capabilities to continuously improve the platform related processes according to ITIL best practices/Service Management standard methodologies
- Work with stakeholders to design, configure, test, document, and deploy system changes to the environment
- Manage upgrades and changes to ServiceNow instances
- Responsible to create and maintain a technology roadmap and execution plan for defined enterprise capabilities
- Active participant in the development of strategic initiatives for the platform, team, and organization.
- Maintaining a complete understanding of and adhering to all IT policies and processes.
- Develop and maintain technical & process documentation
- Managing permissions and accesses
- Guide business users with the process and service now
- Provide training to end users and business owners

Skills and qualifications:

- Excellent communication skills verbal & written in English.
- Structured thinking
- Process keen
- Organizational skills
- Time Management and Prioritization skills
- Exceptional record keeping skills
- Attention to detail
- Strong analytical and problem-solving skills
- Troubleshooting skills
- Self-motivated
- Team player
- Typical
- Willing to commit and grow

**Requirements**:

- University Degree in Computing, Electronics or related IT field
- 7+ years’ experience as an IT Application administrator, with at least 3 years’ experience specifically as a SNOW administrator and/or developer required.
- Proven experience creating SNOW update sets, promoting, and testing in multiple instances, and deploying into production.
- Excellent knowledge of SNOW best practices.
- Experience with creating, updating and implementing the following Service Now items: business rules, workflows, inbound actions, transform maps, workflows, service catalog/portal items.
- Experience implementing, and/or upgrading ServiceNow.
- Experience and knowledge supporting ServiceNow modules.
- Experience in process optimization and IT Tools automation
- Very good understanding of ITIL best practices
- Working knowledge of JavaScript, XML, HTML, CSS

Nice to have:

- Experience with python, PowerShell, or web services (REST, SOAP)
- Experience integrating Service Now with other tools
- ITIL Certification
- ServiceNow Certified System Administrator,
- Certified Application Specialist and/or Certified Application Developer and/or Certified Master Architect and/or Certified Technical Architect.
- AWS or Azure experience

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