ServiceNow Administrator

2 days ago

Mumbai, Maharashtra, India Mindpec Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.

Key Responsibilities

  • Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.
  • Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.
  • Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.
  • Monitor platform performance and ensure high availability, reliability, and data integrity.
  • Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.
  • Perform regular platform upgrades and patching, ensuring compatibility and security.
  • Manage user roles, groups, and permissions to maintain proper access controls.
  • Document configurations, processes, and procedures for ongoing support and knowledge sharing.
  • Support integration of ServiceNow with other enterprise systems as needed.
  • Provide end-user training and support on ITSM modules, reporting, and dashboard features.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • 5-8 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules.
  • Strong experience in creating and managing ServiceNow reports and dashboards.
  • Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications.
  • Solid understanding of ITIL processes and ITSM best practices.
  • Experience with user and access management in ServiceNow.
  • Strong analytical, problem-solving, and communication skills.
  • Experience documenting technical processes and procedures.

Preferred Qualifications

  • ServiceNow System Administrator certification.
  • Experience with ServiceNow Performance Analytics.
  • Familiarity with ServiceNow integrations (REST/SOAP APIs).
  • Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow.
  • Experience working in large, complex enterprise environments.
  • ITIL Foundation certification or higher.
  • Experience with additional ServiceNow modules (ITOM, HRSD, etc.).

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