ServiceNow Administrator

6 days ago

Mumbai, Maharashtra, India Mindpec Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.

Key Responsibilities

  • Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.
  • Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.
  • Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.
  • Monitor platform performance and ensure high availability, reliability, and data integrity.
  • Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.
  • Perform regular platform upgrades and patching, ensuring compatibility and security.
  • Manage user roles, groups, and permissions to maintain proper access controls.
  • Document configurations, processes, and procedures for ongoing support and knowledge sharing.
  • Support integration of ServiceNow with other enterprise systems as needed.
  • Provide end-user training and support on ITSM modules, reporting, and dashboard features.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • 5-8 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules.
  • Strong experience in creating and managing ServiceNow reports and dashboards.
  • Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications.
  • Solid understanding of ITIL processes and ITSM best practices.
  • Experience with user and access management in ServiceNow.
  • Strong analytical, problem-solving, and communication skills.
  • Experience documenting technical processes and procedures.

Preferred Qualifications

  • ServiceNow System Administrator certification.
  • Experience with ServiceNow Performance Analytics.
  • Familiarity with ServiceNow integrations (REST/SOAP APIs).
  • Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow.
  • Experience working in large, complex enterprise environments.
  • ITIL Foundation certification or higher.
  • Experience with additional ServiceNow modules (ITOM, HRSD, etc.).

  • GenAI Architect

    2 days ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 PERCENT of the Fortune 500. Our...

  • Principal Engagement Manager

    2 days ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Advisory Solution Consultant

    2 days ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Engagement Manager

    2 days ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Sr Services Account Executive

    2 weeks ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 PERCENT of the Fortune 500. Our...

  • Presales Enterprise Architect

    2 weeks ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 PERCENT of the Fortune 500. Our...

  • Director, Solution Consulting

    4 hours ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • IT Operations Management, Advisory Solution Consultant

    2 days ago

    Mumbai, Maharashtra, India ServiceNow Full time US$ 80,000 - US$ 1,50,000 per year

    SalesMumbaiRequired in OfficeAugust 28, 2025JB0063537Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including...

  • IT Operations Management, Advisory Solution Consultant

    1 week ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Sr Enterprise Account Exec

    2 days ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...