Director, Technology Workflows Solution Consulting – India

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Solution Consulting Director to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to develop your team in a fast-paced environment.  The Solution Consulting Director is responsible for individual Solution Consulting career planning and development, team development and hiring, and other administrative duties related to team management, all in accordance with the dynamic needs of the sales organisation.

 

Role

The Solution Consulting Director is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Director's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the Senior Director of APAC Technology Workflows Solution Consulting.

 

What you get to do in this role:

· Understand the needs of the India sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities

·       Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions

·      Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners

·      Develop team members according to the demands of the business and according to their individual professional goals

·      Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands

·      Work with our sales directors to prioritise regional Solution Consulting efforts

·      Assign resources to sales opportunities and consistently evaluate progress against goals

·      Assign resources as required to marketing and other efforts to support demand generation

·      Develop and deploy team training curricula to meet the changing demands of the sales organisation

·      Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

·      Ensure proper alignment of resources and effective utilisation of skill sets within the assigned region

·      Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, etc.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

• 12+ years of total exposure with 4 – 5 years of team leadership and management of a pre-sale organization experience is a must

• C-level presence.  Ability to deliver business value messages in front of executives on the value proposition of ServiceNow Platform

• Demonstrated ability to lead projects to completion.  Ability to execute business initiatives aligned to the global Technology Workflows business

• Pre-sales experience, create and contribute to sales campaigns focused on general IT Management activities

• Experience working in one of the following domains – IT Operations or Security Operations

• Experience with the ServiceNow product suite or competitive product suites is highly desirable

• Able to articulate and logically communicate concepts with technical and non-technical audiences

• Ability to run hard and act fast: We are looking for people who can drive our business to the next level.  We are looking for leaders who can lead by example, especially with technical solution proposals

• A solid professional network to help hire, train, and grow the team

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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