Product Associate

**JOB DESCRIPTION**

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in [Insert team name or sub-LOB], you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

**Job responsibilities**
- Collaborating with design teams, SMEs and users to use a design-thinking methodology to co-create the target state client and internal commercial banking experience (incl. op. model, capabilities, business architecture, etc.); responsible for translating design into discrete and well scoped initiatives with robust business cases and OKRs to track impact
- Partner closely with cross-functional stakeholders across the Commercial Bank & Corporate Investment Bank to align on roadmap prioritization and technology approach
- Analyze business requirements, user needs, and understand partner systems in order to draft user stories and business requirements documents (BRDs)
- Conduct quantitative analysis across large data sets to inform design, track usage and adoption and get deep on domain
- Partnering with Tech and Design partners to help lead the agile release approach, including discovery, design and user research as well as to create wireframes/mocks.
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value

**Required qualifications, capabilities, and skills**
- Bachelor’s degree from a top tier program required
- Minimum 6 years of experience at a top-tier management consulting, tech firm or startup in product management or business analysis for a software development product.
- Understanding and knowledge of design and software development processes, with exposure to agile
- Ability to write effective user stories that are development ready
- Experience developing, tracking and measuring OKRs and outcomes
- Understand basic technology concepts (APIs, User Acceptance Testing, entitlements/credentials, etc.)
- Previous experience and proven success with digital transformation implementations (journey design, prototyping to scale), and tech innovation initiatives with a strong interest in operating model design and / or business strategy
- Strong verbal/presentation and written communications skills
- Ability to synthesize ambiguous customer needs into clear product requirements

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, i