Systems Administrator: Citrix

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

As Citrix Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.Prioritize major incidents based on business impact to the client

Adopt the given technology to meet the drift of customer and business requirements.

Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure

Analyze and research options for collaborates with exiting external systems

Participate in architectural planning for service management and service assurance

Perform solution testing, debugging and refinements to produce the required end-product

Prepare program-level, user-level documentation on an as-needed-basis

Provide and receive technical direction as required to ensure program deadlines are met

Managing Vendor and Customer relationship

Monitor systems performance and ensures compliance with security standards

Enforce ‘drop dead’ time to prevent outage outside of change window

Provide updates / communication to senior management on the status of Citrix support related incidents

Lead daily Operations meetings provided there are no P1 incidents running

Aid with identifying problem management trends
**Required Technical and Professional Expertise**

Minimum 7+ years of experience in Citrix Admin environment

Experience working on Citrix deployment and Security & Management along with expertise in Citrix
- RES

Hands-on knowledge on user administration (performance tuning of Citrix) along with Infrastructure team to coordinate updates and patches

Experience on implementation and troubleshooting skills of Citrix NetScaler (Access Gateway, Load Balancing) and XenApp/XenDesktop 7.12 to 7.18 suite.

Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure (Inclusive of Storefront, DDCs, PVS)

Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core citrix infrastructure

Demonstrated ability in technical implementation skills on creation of golden Image (Manual/ Automated Build), vDisk sealing Process (Manual/Automated)
**Preferred Technical and Professional Experience**

Proficient in working with high availability environment along with alignment to process (ITIL)

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Up-to-date technical knowledge by attending educational workshops, reviewing publications
**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Administrator

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No