Citrix Engineer

Position Purpose

The principle objective of this position is to architect and provide expert level support and strategy for the production Windows server, Citrix & virtualization environment. Maintain proactive performance monitoring of the environment utilizing specific monitoring tools. Play an active role in the day-to-day support activities, administration and projects associated with windows infrastructure/applications and maintain all the Windows servers.

Responsibilities

Direct Responsibilities

• Provide 24/7/365 primary support of Citrix CVAD administration, troubleshooting and knowledge of the product
• Proficiency in Netscaler Client implementation and support.
• Level 3 experience in designing, deployment and troubleshooting an enterprise implementing and supporting

XenApp, XenDesktop infrastructure Provisioning Services

• Excellent understanding of NetScaler features and deployment scenarios
• Proactively monitor all Citrix systems utilizing BNP Paribas standard tools.
• Certifications in Citrix and relevant technologies are a plus
• Good knowledge of Windows OS (2022/2019) Administration and technologies such as Domains, DNS, Registries, DHCP/WINS.
• Strong knowledge of Active Directory, Group Policy and GPO management
• Strong knowledge of performance management and capacity planning.
• Proficiency in automation and scripting, particularly with PowerShell, Python or other scripting languages/skills
• Good working knowledge of networking functions (i.e. function of TCP/IP, SNMP) subnetting and routing.
• Good communication and interpersonal skills
• Service oriented, positive, committed and enthusiastic team player.
• Will be required to work weekends & on an On-Call rotation 24*7
• Proficient in English.

Contributing Responsibilities

• Degree in Information Systems
• 12+ years of experience in Linux/ UNIX environment within the financial services industry
• Expert knowledge of Linux Redhat/Ubuntu/Debian administration skills (Linux VDA)
• Good knowledge of Artifactory, PHP, JAVA script and CI/CD tools (Jenkins) skills
• Good knowledge of Ansible playbooks management (YAML) / Ansible Tower skills
• Good programming skills with GIT/Bitbucket repository management
• Good knowledge of system performance and monitoring tools such as Dynatrace, Dell OME

Technical & Behavioral Competencies

• At least 12+ years of technical experience in Citrix Technologies:
• Citrix CVAD
• Citrix Netscaler
• Responsible for supporting a trading environment consisting of Windows 2016/2019/2022 servers & to be actively involved in the planning & implementation of new projects.
• Provide support for CITRIX Xenapp /Xendesktop environment & be involved in the upgrade projects.
• Proactively monitor virtual environment for capacity, stress, risk and workload and take necessary remediation steps
• Strong technical skills in virtualization, networking, and security, with a deep understanding of Citrix architecture, deployment, and management.
• Experience with Citrix monitoring and management tools, including Citrix Director, Citrix Studio
• Relevant certifications such as Citrix Certified Professional (CCP-V), Citrix Certified Expert (CCE-V), or equivalent are highly desirable.
• Interface with Vendors and Internal Global Teams to ensure the environment conforms to the current standards.
  • Manage Business Continuance in relation to Disaster Recovery.
• Maintain System high reliability, availability and resiliency levels.
• Provide 1st, 2nd and 3rd Level Support for the production Environments
• Ability to work independently and as part of a remote team, demonstrating flexibility and adaptability.
• Perform system upgrades and mandatory security/OS patching.
• Liaise with application support teams to gather requirements, design, and deploy standard systems
• Project implementation for all business lines.
• Provide 24*7 On call support based on rotation within the team
• Perform thorough morning checks on all critical applications using existing tools or scripts.
• Strictly abide and follow the company policy and procedures pertaining to change and incident management.
• Responsible for ensuring that all systems are deployed consistent with group standards and best practices.
• Incident and Problem management: take ownership and work with team to resolve production related issues. Classification : Internal
• Follow groups standard security practices within the environment.
• Maintain an accurate and current inventor

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Client focused

Critical thinking