Citrix Administrator

**Technical Skills**:

- Should be an expert in Citrix XenApp 7.0, 7.19. MCS, WEM, App Layering
- Experience on Windows 2008, 2012,2016, 2019 servers, Active Directory Group policies, Microsoft AppV, Citrix NetScaler gateway
- Good analytical and troubleshooting skills.
- Should be a CITRIX Certified Administrator (CCA/CCP)

**Job Summary/ TASKS**:

- Work in shifts 18x5, typically rotating weekly + weekend on-call support.
- Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology.
- Should be able to create working instructions, technical documentation, design specifications.
- Handle escalated calls from L1 and L2 teams without delay.
- If the incident cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution.
- Participate in CAB and problem management meetings.
- Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
- Take up activities, use lab infrastructure for self-study and improvement, present to other team members
- End to end troubleshooting of issues on Citrix XenApp / XenDesktop, MCS, AppV environment.
- Be a good team player and handle pressures of 18x5 operations job.

**Required IT Skills**
- Minimum qualification B.E / B.Tech / Diploma / Graduate (Full Time)
- 6 + years experience in Citrix administration.
- Working Knowledge of Windows Resource kit tools & SQL Server.
- Expertise in Microsoft Windows Windows 2008, 2012,2016, 2019 servers, Microsoft AppV, Citrix Netscaler, App layering.
- Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.)
- Good knowledge and experience of Windows Active Directory, scripting, group policies.
- Experience with the install, configure, monitoring and troubleshooting of CITRIX XenApp Citrix XenApp 7.0, 7.19. Citrix MCS, WEM, Citrix Profile management.
- Should be a CITRIX Certified Administrator (CCA)
- **Citrix Experience on the following components is essential**:

- Citrix Management Console / Citrix Director / Citrix Edgesight
- Citrix / Terminal Server license Management
- ICA / RDP protocol
- Publishing Applications
- Performance Management
- Storefront Management
- Netscaler Gateway management
- Load Evaluators
- Citrix Director
- Citrix commands and Tools
- Policy Management
- Troubleshooting Citrix XenApp/ XenDesktop, Netscaler, AppV issues

**Expected Human qualities**
- Good communication skills. Good knowledge of spoken and written English. Neutral English Accent
- Service/customer-minded
- Guardian of IT established rules and intend to provide accurate, uniform and high
- quality information to the end-users
- Proactive, stress
- and frustration-resistant
- Multi-tasking, “curious” and constantly willing to learn new stuff to be in accord with constantly evolving IT needs.
- **Key Performance Indices / KPI’s**_During the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines:

- Productivity by number and complexity of incidents handled
- Quality - first time right handling of incidents
- Following the defined processes, and communicating correctly

**Job Types**: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹2,300,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

**Experience**:

- Citrix: 7 years (required)
- MCS/PVS: 4 years (required)
- App Layering: 2 years (required)
- Citrix XenApp: 4 years (required)

Work Location: In person