Driver Relations

2 weeks ago


Mumbai Maharashtra, India Advance Mobility Private Limited Full time

**Company Profile**

Advance Mobility operates in the shared mobility space in India. We currently supply cars to taxi aggregating platforms across Mumbai.

Advance Mobility is a purpose-led organisation, passionate about creating entrepreneurial opportunities for the unorganised sector with a deep focus on sustainable mobility solutions. It is one of the only companies to use a 100% CNG fleet of vehicles and is continuously growing, aiming expansion across India to become the biggest fleet provider.

**Roles & Responsibilities**:

- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the drivers.
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain driver interaction logs, handle driver accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
- Schedule in office meetings between drivers and Driver Relationship Manager when needed.
- Cater to and Solve driver grievances.

**Skills & Requirements**:

- Effective communication skills
- Knowledge of CRM systems and procedures
- Customer-focused attitude and the capacity to adjust to and handle various personalities
- Excellent presentation and communication abilities
- Possess a proactive strategy for assistance
- The capacity to adhere to deadlines
- Product knowledge
- Time management skills

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person


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