Driver relations

1 day ago


Mumbai, Maharashtra, India Basant global Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Company Profile

Advance Mobility operates in the shared mobility space in India. We currently supply cars to taxi aggregating platforms across Mumbai.

Advance Mobility is a purpose-led organisation, passionate about creating entrepreneurial opportunities for the unorganised sector with a deep focus on sustainable mobility solutions. It is one of the only companies to use a 100% CNG fleet of vehicles and is continuously growing, aiming expansion across India to become the biggest fleet provider.

Roles & Responsibilities:

  • Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
  • Establish long-lasting, trusting connections by communicating professionally and empathetically with the drivers.
  • Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
  • Maintain driver interaction logs, handle driver accounts, and file paperwork as and when necessary
  • Follow communication protocols, rules, and policies
  • Schedule in office meetings between drivers and Driver Relationship Manager when needed.
  • Cater to and Solve driver grievances.

Skills & Requirements:

  • Effective communication skills
  • Knowledge of Excel
  • Customer-focused attitude and the capacity to adjust to and handle various personalities
  • Excellent presentation and communication abilities
  • Possess a proactive strategy for assistance
  • The capacity to adhere to deadlines
  • Product knowledge
  • Time management skills

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Application Question(s):

  • Do you have expereince in ola/ uber or similar company ?
  • Have you worked in fleet company before and managed drivers ?

Work Location: In person


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