Customer Service Agent

2 weeks ago

Mumbai, India Ohms Energy Pvt. Ltd. Full time

Ohms Energy is a leading Solar EPC Contractor, having completed more than 100 projects in the Renewable Energy Space. We are based out of Mumbai, having customers across Maharashtra, Rajasthan, Daman, Dadra & Nagar Haveli. We are seeking bright, motivated and hardworking individuals with strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service.

**Skills**
- Sales, Interpersonal and Influencing Skills
- Ability to aggressively work under sales Pressure.
- Result oriented approach and strong execution skills.
- Multitasking ability.
- Analytical and presentation skills.
- Planning and Organizing Skills
- Good Communication Skills
- Should be well versed in Hindi and English language.
- Efficient over phone calls

**Responsibilities**
- Making Outbound calls to customers from Database provided.
- Clarifications & queries on Products and Services to be provided to customers, in consultation with Reporting Manager
- Responding to customers with proposals and follow-ups within the defined TATs.
- Fix up meetings of Sales executives with the Customer.
- Accurate data capture of the customer, with status of the call
- Accurate and complete data capture of the customer issues / complaints in the relative formats.
- Attempting to delight the customer by striking a relationship and fulfilling needs.
- Deliver service quality in order to achieve Quality benchmarks defined from time to time.
- Maintenance of records / record keeping.
- Keep self-updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Sales (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 8483940884

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