Order Processing Executive

15 hours ago

Vikaspuri Delhi Delhi, India ESSVEE SERVICES Full time

**Order Processing Executive -**

**Event Management Industry**

**Male / Female Both Can Apply**

**Experience: 1- 4 years**

**Budget: 20-25k**

**Location: Delhi**

**Job Overview**

**The Order Processing Executive plays a vital role in ensuring smooth and efficient processing of client orders and providing excellent customer service throughout their journey with the company. This individual will be responsible for handling order details, managing payments, and assisting clients with inquiries and requests.**

**Responsibilities**

** Receive and process client orders accurately, including verifying order details & product availability**

** Maintain detailed records of all orders in Excel, CRMs and Tally accounting software.**

** Serve as the primary point of contact for clients throughout the Project Journey.**

** Provide product information, pricing, and technical support as needed.**

** Address and resolve client issues or concerns in a professional and timely manner.**

** Ensure client satisfaction and build long-term relationships.**

** Collect advance payments and full and final payments from clients.**

** Process payments and issue receipts.**

** Reconcile payments with invoices and track outstanding balances.**

** Ensure timely collection of payments and follow up on any delays or discrepancies.**

**Requirements and skills**:
** Strong skills in data entry, formula creation, and report generation in Excel.**

** Experience in using Tally for accounting and invoicing purposes.**

** Ability to communicate clearly and effectively with clients, both verbally and in writing.**

** Strong customer service orientation with a focus on building relationships and resolving issues.**

** Ability to handle multiple tasks simultaneously and prioritize workload.**

** Attention to detail and accuracy in data entry and record keeping.**

** Professional demeanor and positive attitude.**

**Additional Qualifications**:
** Prior experience in order processing or customer service is preferred.**

** Knowledge of LED display technology or the rental industry is a plus.**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work Experience as Order Processing executive: 2 years (required)
- total Experience in tally & CRM: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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