Order Processing Executive

We are seeking a detail-oriented and experienced **Sales Order Punch Specialist** to join our team. In this role, you will be responsible for the timely and accurate creation, processing, and management of sales orders (SO) in **Microsoft Dynamics 365**. You will work closely with sales, inventory, and customer service teams to ensure smooth order processing and timely delivery of products to customers.

**Key Responsibilities**:
1. **Sales Order Entry**:

- Accurately enter sales orders into **Microsoft Dynamics 365**.
- Ensure that all customer order details, including item codes, quantities, pricing, and shipping information, are correct and up-to-date.
- Validate customer data and pricing against the current sales agreement or price list.

2. **Order Verification and Processing**:

- Review customer orders for completeness, accuracy, and compliance with company policies.
- Verify product availability and confirm delivery dates.
- Coordinate with inventory and procurement teams to ensure stock availability for timely order fulfillment.

3. **Customer Communication**:

- Collaborate with the customer service team to provide updates to customers regarding order status, shipping details, and any potential delays.
- Resolve any order discrepancies, such as pricing issues or missing items, ensuring a positive customer experience.

4. **Documentation and Reporting**:

- Maintain accurate records of all sales orders in Dynamics 365.
- Generate order status reports and other documentation as required by management.
- Keep track of order history and identify any recurring issues to improve process efficiency.

5. **Order Tracking and Follow-Up**:

- Monitor the status of open sales orders and ensure timely processing.
- Follow up with the warehouse or shipping department to ensure orders are dispatched according to schedule.
- Address any issues related to order fulfillment or delivery in a proactive manner.

6. **System Maintenance and Updates**:

- Keep Microsoft Dynamics 365 up-to-date by entering order modifications or cancellations.
- Provide feedback for system improvements or automation in the order process to improve efficiency.

7. **Cross-functional Collaboration**:

- Work closely with finance, logistics, and warehouse teams to ensure smooth order processing and to resolve issues.
- Assist with inventory reconciliation and ensure that backorders are communicated and tracked properly.

**Qualifications**:

- Bachelor's degree or equivalent work experience.
- Proven experience working with **Microsoft Dynamics 365** or similar ERP systems.
- Knowledge of sales order processing, inventory management, and logistics.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work efficiently in a fast-paced, deadline-driven environment.
- Problem-solving abilities and an understanding of customer service best practices.

**Desired Skills**:

- Experience in **Sales and Distribution** modules within **Dynamics 365**.
- Familiarity with EDI (Electronic Data Interchange) and automated order processing.
- Ability to analyze data and generate reports for order status and performance metrics.

**Working Conditions**:
Standard office hours, with occasional overtime based on project deadlines or business requirements.

Experience - 2 Yrs

Contact to hiring team 9910965244

Thanks.

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Sales Order Entry: 2 years (preferred)
- Order Verification and Processing: 2 years (preferred)
- Documentation and Reporting: 2 years (preferred)
- Order Tracking and Follow-Up: 2 years (preferred)
- System Maintenance and Updates: 2 years (preferred)
- EDI (Electronic Data Interchange): 2 years (preferred)
- Microsoft Dynamics 365: 2 years (preferred)

Work Location: In person