Customer Service Executive

6 days ago

Mumbai Maharashtra, India Vibrantzz Management Services Full time

**Job Title**:Customer Service Executive - International BPO (Multiple Domains)

**Location**: Mumbai
**Work Mode**: Work from Office
**Employment Type**: Full-Time
**Industry**: BPO / Customer Service
**Joining**: Immediate Joiners Preferred

**Shifts**: Rotational (Any 9 hours within the time slots below):

- **US Shift**: 05:30 PM - 10:30 AM, any 9 hours working.
- **UK Shift**: 11:30 AM - 03:00 AM, any 9 hours working.
- **Australia Shift**: 03:00 PM - 03:00 AM, any 9 hours working.

**Salary**: Upto ₹35,000 + Performance-Based Incentives

**About the Role**:
We are currently hiring **Customer Service Executives** for a reputed International BPO client, supporting global customers across key domains such as **Telecom, Finance, Airline, and E-commerce**. The role is ideal for individuals who are customer-focused, possess strong communication skills, and are looking for long-term career opportunities in a global work environment.

**Key Responsibilities**:

- Address customer queries, service requests, and complaints professionally and efficiently
- Deliver accurate information, ensure customer satisfaction, and adhere to quality standards
- Maintain proper documentation of customer interactions in internal systems
- Collaborate with internal teams when necessary to resolve complex issues
- Meet performance targets such as resolution time, call quality, and customer satisfaction scores
- Good verbal and written communication skills in English
- Strong interpersonal skills and ability to work in a team-oriented environment
- Basic computer proficiency with good typing speed
- Willingness to work in rotational/night shifts as per business needs
- Qualification: HSC / Undergraduate / Graduate

**How to Apply**:

- **Call/WhatsApp**: 8369871512
- **Regards,**_
- **Shawn Pinto,**_
- **Vibrantzz Management Services.**_

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8369871512

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