Customer Relations Executive

3 days ago

Palladam, India vsupportsolutions Full time

Responsibilities;
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts

through open and interactive communication
- Provide accurate, valid, and complete information by using the

right methods/tools
- Meet personal/customer service team sales targets and call

handling quotas
- Handle customer complaints, provide appropriate solutions and

alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer

accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

Requirements and skills
- Proven customer support experience or experience as a sales

and customer representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems, documentation, and practices
- Customer orientation and ability to adapt/respond to different

types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in particular industry, preferred
- Any other duties and responsibilities assigned by the management

from time to time.

Must be a graduate with previous sales and customer relations

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Palladam, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8220014457

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