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Customer Service Representative

2 weeks ago

Vijai Nagar Ghaziabad Uttar Pradesh, India Envyrons Infrastracture Full time

**Customer Relationship Executive (CRE) - Real Estate Sector**

**Department**: CRM / Sales Support
**Location**: [Your Office Location]
**Reporting to**: Sales Manager / CRM Head

**Key Responsibilities**:

- Schedule and coordinate site visits and document handovers

**Documentation & Verification**
- Collect, verify, and maintain records of booking forms, ID proofs, POA, etc.
- Coordinate with legal and finance teams for document checks

**Post-Sales Support**
- Share updates on project milestones, payment reminders, and possession timelines
- Maintain regular touchpoints with booked clients to ensure satisfaction
- Help resolve customer issues/escalations smoothly and professionally

**Record Keeping & MIS**
- Update CRM systems and Excel trackers with accurate customer status
- Maintain proper filing (physical and digital) of customer documents
- Prepare weekly and monthly reports for management review

**Required Skills**:

- Excellent communication (Hindi & English)
- Confident personality with good follow-up and coordination skills
- Basic understanding of real estate documentation and RERA process
- Proficiency in MS Excel, Word, and CRM software

**Qualifications**:

- Graduate (preferably in Commerce, Business Administration, or related field)
- 1-3 years of experience in customer service/sales support (real estate experience preferred)

**Key Attributes**:

- Customer-centric approach
- Detail-oriented and process-driven
- Ability to work under pressure and manage multiple clients.

Thanks, You,

Soniya

9999883300

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9999883300
Expected Start Date: 01/07/2025