Reservation Executive

13 hours ago

New Delhi, India EllBee Hospitality Worldwide Full time

**Job Information**:
Industry

**Hospitality**
***

Work Experience

**4-5 years**
***

Salary

**20000-25000**
***

City

**New Delhi**
***

State/Province

**Delhi**
***

Country

**India**
***

Zip/Postal Code

**110060**

**About us**:
EllBee Hotels is a chain of boutique art hotels.

Hotel Locations - Rishikesh & Mussoorie

Corporate Office - New Delhi

We pride ourselves on providing high-quality services, luxurious accommodation and memorable experiences for our guests.

Reservation Executive - The core responsibility is to make guests feel welcome and assist them through a hassle-free reservation process.
- Handling and managing reservations process through various communication platforms
- Ensuring all information about reservations are appropriately taken and entered into the system
- Help maximise room sales by upselling to a higher category
- Maintain and update all room reservation transactions, room availabilities
- Handle group bookings
- Check arrival list for next day arrival bookings
- Updating bookings as No Shows at platforms with pay at hotel bookings
- Work closely with Front Office
- Provide support to guests regarding their booking queries
- Respond to guest reviews
- Consistently offer exceptional, friendly, engaging and quality services to guests
- Maximise the sales and room occupancy rates
- Perform any other duties as assigned by management

**Requirements**:

- Holds a Graduate/Hotel Management Degree
- 4+ Years of experience in a similar field is required
- Strong interpersonal and problem-solving abilities
- Fluency in English
- Computer Skills

**Benefits**:

- Opportunity to develop your talent and grow beyond your experiences.
- Be part of a Dynamic, Young & Enthusiastic Team.

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