Associate Iii

4 days ago

Chennai Tamil Nadu, India UST Global Full time

3 - 5 Years
- 1 Opening
- Chennai, Kochi, Trivandrum

**Role description**:
**Job Title**: Business Analyst (Associate III - Business Analysis)

**Hiring Locations**: Chennai / Trivandrum / Kochi
**Experience Range**: 4-7 years

**Role Description**:
**Key Responsibilities**:

- Assist in defining enterprise goals, stakeholder needs, and project objectives
- Document and maintain BA artefacts and ensure traceability of requirements
- Use BA tools and techniques for effective communication, analysis, and decision-making
- Plan and manage requirement elicitation, validation, and prioritization
- Evaluate solution options and assist stakeholders in decision-making
- Support implementation teams by providing clarifications on requirements
- Contribute to continuous improvement of BA practices, templates, and processes
- Support mentoring activities under senior BA guidance

**Mandatory Skills**:

- Strong understanding of Business Analysis frameworks and tools
- Expertise in requirement elicitation, documentation, and stakeholder engagement
- Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc.
- Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy)
- Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies
- Proficiency in creating user stories, use cases, data flow diagrams, and process maps
- Experience in writing BRDs, FRDs, and test case mapping

**Good to Have Skills**:

- Exposure to cloud environments and Atlassian tool administration
- Knowledge of ITIL processes - Incident, Problem, Change, and Request Management
- JIRA API and JQL knowledge
- Experience with metrics dashboards and performance analytics
- Prior involvement in mentoring junior BAs or leading smaller initiatives

**Soft Skills**:

- Strong verbal and written communication skills
- Excellent analytical and problem-solving capabilities
- Proactive stakeholder engagement and negotiation abilities
- Adaptability and quick learning mindset
- Strong organizational and time management skills
- Team collaboration and interpersonal skills

**Educational Qualification**:

- Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
- Business Analysis certification (CBAP, CCBA, or equivalent) is a plus

**Why Join Us?**:

- Opportunity to work on enterprise-grade business transformation projects
- Exposure to cross-functional collaboration and modern BA tools and practices
- Mentorship from senior analysts and career development opportunities
- A supportive environment to contribute to strategic business solutions

**Skills**:
Jira,Healthcare,Servicenow,Itsm

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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