Virtual Relationship Officer- Cop Officer
6 days ago
**Educational qualifications preferred**
- Category: Bachelor's Degree, Master's Degree
**Required work experience**
- Industry: BFSI/Insurance
- Role: Fresher/Sales
- Years of experience: 0 to 1
Salary : 1.7 to 2.2 LPA
**Required Skills**:
- Basic Banking
- Communication
**Mandatory skills**:Call Handling,Customer Needs,Resolution Of Complaints,Customer Engagement,BFSI
ROLES AND RESPOMSIBILITY
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
**Salary**: ₹14,000.00 - ₹16,666.00 per month
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9279306185
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