End User Support Technician

EUC support Engineer supporting Pune location 5 days in a week on site

Essential functions of the EUC Engineer.
- Assist with all end user computing security activities
- Troubleshooting End User issues and supporting customers across all India sites.
- Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required.
- Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony
- Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT
- Responsible for new starters and leavers (hardware and software)
- Replacements and upgrades of users equipment (Mobile & Laptop)
- Printer management including software installs and hardware troubleshooting
- User account management, including active directory and group membership
- Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business needs.
- Mentoring junior and intermediate staff
- Apple Macbook support
- Ordering IT equipment from 3rd party vendors
- Responsible for keeping Asset management up to date and accurate.
- Creating documentation for End users and other members of the team for all processes that we manage.
- Liaise with external/3rd party providers for services and products
- Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security
- Building of laptops with SCCM build system and Jamf
- Support meetings, office townhall and other events.

**What you’ll do**
- Contribute with Technical Support to walk up customers at a TechBar.
- Level 2 support of conference room technology (Audio/Visual kits).
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)

**What experience you need**
- 2-4 years of experience collaborating with team members to resolve local user issues and sitewide incidents
- Associate's degree in a relevant field or equivalent experience
- Experience analyzing, troubleshooting, and resolving hardware/software and Audio/Visual systems issues. Including provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software.
- Demonstrates the potential to mentor junior team members
- Cloud Certification Strongly Preferred

**What could set you apart**
- Self-starter that identifies/responds to priority shifts with mínimal supervision
- 1-2 years’ experience with performing a role within an IT environment
- 1-2 years’ experience with Active Directory
- 1-2 years of experience with administering Windows Server Environments
- 1-2 years of experience with desktop support for end users (Windows 10/11)
- 1-2 years' exposure to G Suite
- 1-2 years of mobility device and MDM experience
- 1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus
- 1-3 years' experience of multiple varied technology in a support related role
- 1-4 years' customer facing experience in a support related capacity
- Evidence of desktop and net
- Working support roles
- Lead delivery of new technology projects by acting as a pilot and delivering support
- models that ensure that technology tools meet business needs.
- Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UK&I sites may be required
- Experience in using SCCM remote support tools
- Experience in working on ticketing tools like ServiceNow
- Hands on experience with hardware part replacements
- Should be having a basic knowledge in networking tools