Support Analyst, End user services, Information Technology
6 days ago
Key Areas of ResponsibilitiesAdminister and maintain Windows/Linux servers, Active Directory, DNS, DHCP, and Group Policies, ensuring high availability and compliance.Implement proactive monitoring, patching, and performance tuning aligned with ITIL best practices.Support disaster recovery and business continuity processes.Deliver advanced Level 2/3 desktop support for end-users across trading floors and corporate offices, both remotely and in-person.Manage OS and application deployments, troubleshoot hardware/software issues, and ensure minimal business disruption.Utilize remote support tools, password management utilities, and web-sharing platforms for efficient resolution.Collaborate with network teams to maintain connectivity and low-latency environments critical for trading operations.Enforce endpoint security standards, including encryption, antivirus, and MFA, while adhering to regulatory and audit requirements.Provide technical support for front-office and back-office applications, ensuring stability during market hours.Coordinate with vendors for upgrades and issue resolution, maintaining SLAs.Maintain clear, auditable documentation for processes and configurations.Identify process gaps, recommend improvements, and drive change initiatives to completion.Contribute to automation and workflow optimization for IT operations.Supervise and guide a mid-sized support team across dispersed locations, managing communication, task scheduling, and conflict resolution.Act as a trusted partner to traders and business stakeholders, ensuring seamless IT support.RequirementsExperience: 5–8 years in system administration and desktop support, preferably in Investment Banking or financial services.Strong knowledge of Windows Server, Active Directory, Group Policy, and PowerShell scripting.Familiarity with VDI solutions, Citrix, and secure remote access technologies.Practical application of ITIL principles in incident, change, and problem management.Proven experience with ticketing systems (ServiceNow, HPSM, BMC Remedy).Knowledge of end-user support tools such as remote support, AD & password management utilities.Excellent communication skills suitable for supervisory-level interactions.Proven ability to manage workflows, resolve conflicts, and handle end-user grievances effectively.Strong documentation skills and ability to drive process improvements.Self-driven, collaborative team player.Flexible to work in shifts and high-pressure environments.Certifications such as Microsoft (MCSA/MCSE), ITIL Foundation, or equivalent preferred.Stay informed on CITIC CLSA Job OpportunitiesNot the right fit? You can create a job alert to receive our latest job openings that meet your interest.
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Pune, Maharashtra, India CLSA Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey Areas of ResponsibilitiesAdminister and maintain Windows/Linux servers, Active Directory, DNS, DHCP, and Group Policies, ensuring high availability and compliance.Implement proactive monitoring, patching, and performance tuning aligned with ITIL best practices.Support disaster recovery and business continuity processes.Deliver advanced Level 2/3 desktop...
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