Customer Service Associate

2 weeks ago

HSR Layout Bengaluru Karnataka, India Bhanzu Full time

**About Us**:
Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.Job DescriptionRoles and

**Responsibilities**:
1. Act as a single point of contact and be the face of Bhanzu support for the customers.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.

**Requirements**:
1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.Note :1) Immediate joiners required2) It's Individual contribution role

**Salary**: ₹27,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you comfortable working for 6 Days a Week?
- We must fill this position urgently. Can you start immediately?
- What is your level of proficiency in English?
- Will you be able to bring your own Laptop?
- What is your Current CTC?
- The maximum CTC for this role is 3.6 LPA are you comfortable with this ?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- HSR Layout, Bengaluru, Karnataka (required)

Ability to Relocate:

- HSR Layout, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

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